If the delivered product is different from what you ordered, or if it is damaged or defective, we will offer an exchange for a replacement or a refund. (If a replacement is not available in stock, we will process a refund.) In such cases, we will cover the shipping costs for both returning the defective item and reshipping the replacement.

Return & Exchange Period

Product exchanges or returns must be requested within 8 days of receiving the product. We cannot process returns or exchanges if more than 8 days have passed since delivery, so please ensure to contact us promptly.

Refund Processing

For returns that require a refund, we will process the refund within one week after the returned product arrives at our facility.

How to Request a Return or Exchange

Before returning or exchanging a product, please contact us at the details below. We will assess the reason for the return or exchange and provide further instructions accordingly.

For Product Returns

If you need to return an item due to an issue such as receiving an incorrect product or a damaged item, please reach out to us first.

For Product Exchanges

If you would like to exchange a product due to damage or incorrect delivery, we will replace it with a correct or non-defective item. If a replacement is unavailable, we will issue a refund.